Privacy Policy

Effective Date: August 31, 2026

Notice Regarding Facility Communications: Cell Chatter operates telecommunication and automated message-bridging relays. All voice transmissions, audio recordings, transcriptions, and text messages routed through our platform are non-privileged, electronically logged, and subject to real-time interception, monitoring, and review by correctional institution personnel and law enforcement authorities.

This Privacy Policy describes how Cell Chatter ("we," "our," or "us") collects, uses, protects, and discloses personal information obtained through our website (cellchatter.com), our interactive voice response (IVR) hotline at (909) 455-9962, and related text messaging services.

1. Information We Collect

We collect information required to operate, secure, and authenticate our communications services:

Account & Registration Details: Full name, cellular phone number, 8-digit account numbers, and encrypted PIN hashes.
Communication Transcripts & Media: Speech-to-text transcriptions, voice recordings, inbound and outbound SMS message bodies, recipient contact numbers, call durations, and interaction timestamps.
Financial & Transaction Data: Records of prepaid balance deposits, usage fees, and billing identifiers. (Payment card processing is performed securely via encrypted third-party payment gateways; we never store raw payment card credentials on our servers).

2. Mobile Information Privacy & Non-Sharing Statement

Mobile Information Sharing: No mobile phone numbers, personal subscriber details, or text messaging originator opt-in data will be sold, rented, leased, traded, or shared with third parties, affiliates, or marketing agencies for promotional or marketing purposes under any circumstances.

All data collected through our SMS opt-in channels is strictly utilized for authorized direct communications and functional notifications between account holders and their designated contacts.

3. SMS Messaging Terms, Message Frequency & Disclosures

When you provide your mobile number on our website or initiate an SMS interaction to our hotline number ((909) 455-9962), you consent to receive transactional and operational text messages from Cell Chatter.

Program Name: Cell Chatter Message Bridge & Notifications.
Message Frequency: Message frequency varies depending on account activity, inbound message volume, and voice mailbox interactions.
Rates Disclosure: Message and data rates may apply for any messages sent to you from us or sent to us from you according to your cellular service carrier plan.
Opt-Out Instructions: You may cancel the SMS service at any time by texting STOP to (909) 455-9962. Upon texting STOP, we will send an SMS to confirm that you have been unsubscribed. Following confirmation, you will no longer receive SMS messages from that line unless you re-subscribe by texting START.
Customer Support: For customer assistance, text HELP to (909) 455-9962 or email support@cellchatter.com.
Carrier Liability: Mobile wireless carriers are not liable for delayed, misdirected, or undelivered messages.

4. How We Use Collected Data

Information gathered is utilized solely for operational purposes, including:

Transcribing voice recordings into text and delivering them to designated cell phone recipients.
Relaying inbound text messages to the corresponding voice account mailboxes.
Verifying account credentials, authenticating caller identity, and administering prepaid balance ledgers.
Maintaining audit logs to comply with institutional security policies and legal requirements.

5. Data Retention & Security Measures

We implement technical and organizational security controls to protect personal information against unauthorized access, loss, or alteration. Communication records and transcripts are retained only as long as necessary to provide service continuity or satisfy regulatory compliance standards.

6. Contact Us

If you have any questions or inquiries regarding our Privacy Policy or your account data, please contact us:

Cell Chatter Support
Website: https://cellchatter.com
Phone: (909) 455-9962
Email: support@cellchatter.com